Sonova is seeking a transformation professional to drive cross-functional process improvements within the Customer Care & Excellence organization in a hybrid work setting. You will identify inefficiencies, design future-state processes, and lead end-to-end initiatives from business case to implementation, collaborating with Customer Care, IT and other stakeholders to ensure practical, measurable outcomes. You will monitor KPIs, steer the transformation portfolio, and report to senior leadership,
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📌 Hybrid Process Excellence Lead Customer Care Transformation (Madrid)
🏢 Sonova
📍 Madrid
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