We are looking for an experienced and service-oriented Hotel Director to oversee the day-to-day operations of the establishment, ensuring an exceptional experience for residents and guests while maintaining the highest standards of service and operational excellence. Key Responsibilities: * Oversee the daily operations and overall management of the establishment. * Ensure a consistently high level of personalised and discreet service. * Coordinate housekeeping, maintenance, security, catering, and other household services. * Manage and coordinate external suppliers, contractors, and service providers. * Supervise, support, and motivate the team. * Coordinate staff schedules, daily tasks, and operational requirements. * Ensure the property is maintained to the highest standards of cleanliness, presentation, and functionality. * Manage residents’ and guests’ requests, enquiries, and complaints in a professional and timely manner. * Coordinate arrivals, departures, events, special occasions, and personalised requests. * Assist with travel arrangements, transportation, reservations, and other lifestyle requirements when needed. * Monitor household inventory, purchasing, and supplies. * Manage budgets, expenses, invoices, and operational costs where required. * Ensure compliance with health and safety standards and household procedures.



* Maintain strict confidentiality and discretion regarding residents, guests, and the household. * Anticipate residents’ needs and proactively identify opportunities to enhance their experience. * Build and maintain strong relationships with residents, staff, suppliers, and trusted service providers. * Support the Principal and/or Family Office with day-to-day operational requirements. * Be available to respond to urgent situations and operational matters when required. Requirements: * Previous experience in luxury hospitality, private residences, hotel management, guest relations, or a similar high-end service environment. * Strong leadership and people-management skills. * Excellent communication and interpersonal skills. * Highly organised, detail-oriented, and proactive. * Strong problem-solving and decision-making abilities. * Professional, discreet, and trustworthy approach. * Excellent customer service and relationship-management skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. * Strong knowledge of luxury service standards and attention to detail. * Fluent English is required; additional languages are highly valued. * Flexibility regarding working hours and availability when required. If you are interested, please send your Cv. Thanks!

📌 Hospitality Director (Madrid)
🏢 Anonimo
📍 Madrid