Overview Join Schwarz Digits as part of the Service & Support team for HR Systems. You will troubleshoot Workforce Management tools for HR Key users across Lidl, Kaufland and Schwarz Group, and collaborate with internal and external dev teams. You’ll prioritize, document, and process error tickets while training local support teams and continuously optimizing support processes. You act as the primary contact for application support and help prevent long-term HR disruptions through proactive and reactive problem management. This role combines international teamwork with a focus on agility and security in a digital-sovereignty context.

ResponsabilidadesTroubleshoot HR systems for HR key users and business solutions colleagues across the Schwarz GroupPrioritize, analyze, document,



and process incoming error ticketsCollaborate with specialist departments and internal and external development teamsProvide training sessions to local support departmentsContinuously optimize support processes and operationsPerform proactive and reactive problem management to prevent disruptionsServe as the primary service contact person for application support Requisitos principalesUniversity degree in Information Technology or related field (desirable)Professional experience in IT support tasks or IT projectsExperience with Support Ticketing Systems (ideally)Fluent English (must-have)German language proficiency at least B2 (very desirable)Strong analytical skills and interconnected thinkingMotivation to familiarize with new topicsTeamwork in an international environmentResults-oriented with a can-do attitude, adaptability and resourcefulnessITIL knowledge is a plusanalytical thinkinginterdisciplinary collaborationprocess optimizationWorkforce Management toolsHR SystemsSupport Ticketing Systems

📌 Service & Support Specialist - Workforce Management (m/f/d) - barcelona
🏢 Jobrapido
📍 Barcelona