Overview In this role you drive the growth and retention of Factorial’s Spanish client base within the Customer Experience team. You’ll nurture relationships, understand client goals, and coordinate across teams to deliver value and product updates. You will proactively identify upsell opportunities and shape action plans to enhance customer journeys. This role combines client advocacy with cross-functional collaboration to support Factorial’s mission of scalable, people-centered software.

Compensaciones / BeneficiosHigh growth, multicultural and friendly environmentWellhub fitness benefits (gyms, pools,



outdoor classes)Cobee for expenses managementLanguage classesBreakfast in the office and organic fruitPet friendly office ResponsabilidadesBuild strong client relationships through regular video calls and provide product updatesServe as the go-to contact for client experience and needsIdentify upsell opportunities to increase client value and satisfactionProactively analyze your portfolio and create action plans for each companyRecognize trends and weaknesses, proposing solutions to improve journeys and the productCollaborate with Sales, CX, Product, Engineering, and Finance to achieve goals Requisitos principalesExperience managing B2B customer portfolios (minimum 1 year)Multitasking, problem solving, and strong teamworkProactive with the ability to propose new ideasExperience handling churn/retention and upsell/cross-sellExperience working with KPIsProficient level of Spanish and professional Englishmultitaskingproblem solvingproactiveteam playercommunication

📌 CX Account Manager Spanish Market (Barcelona)
🏢 Jobrapido
📍 Barcelona