Overview In this role, you will support Factorial’s DACH customers, helping them maximize value from our HR and operations platform. You’ll maintain strong customer relationships, address inquiries across ticket, phone, email and chat, and coordinate with operations on bugs. You’ll also provide product information and document interactions. Your bilingual German-English skills and proactive mindset will drive confidence and satisfaction as you help scale customer success in a fast-growing SaaS environment.

Compensaciones / BeneficiosAlan as private health insuranceWellhub (gyms, pools,



outdoor classes)Cobee for expensesLanguage classesBreakfast in the office and organic fruitPet Friendly ResponsabilidadesMaintain and nurture relationships with existing customersResolve needs and queries via ticket/phone/email/chatCoordinate bug follow-ups with operations and clients; assist with basic troubleshootingProvide information about products/services/policiesDocument customer interactions Requisitos principalesBilingual level in German and EnglishOwns responsibilities and drives activitiesProactive with a willingness to contribute ideasExcellent communication and problem-solving abilitiesTeam-oriented mindsetPrevious experience dealing with customers is a pluscommunication excellenceproblem-solvingteam playerbilingual communication (German/English)basic troubleshootingcustomer support best practices

📌 Customer Support Associate German Market - Factorial HR (Barcelona)
🏢 Jobrapido
📍 Barcelona