Overview In this Manager role, you will lead daily operations across OTG’s diverse concepts, ensuring smooth service and high energy. You’ll drive operational excellence, uphold safety and quality standards, and keep guests happy while managing budgets. You’ll own scheduling, staffing, and onboarding to set Crewmembers up for success, fostering a positive and respectful workplace. This role supports the company’s guest-centric mission in fast-paced airport environments and offers growth in a dynamic team. A strong hook is the opportunity to shape guest experiences across multiple concepts in a leading hospitality brand.
ResponsabilidadesLead daily operations across OTG’s diverse concepts (retail, QSR,
full-service)Ensure food & beverage quality and presentation standardsOwn scheduling and staffing to maintain top-tier serviceDesign and implement onboarding and training plans for new CrewmembersFoster a positive, supportive, and motivating workplaceChampion safety and ensure compliance with OTG policies and safety standardsAddress audits (Coyle + NSF) with corrective actionsCommunicate OTG policies clearly using the Crewmember Handbook and CBA Requisitos principales3–5 years in management in full-service restaurants or retailhospitality degree preferredstrong communication skillsproficiency in Microsoft Suiteflexible availability for early mornings, nights, weekends, holidaysability to work across multiple concepts and locationsexperience with safety and compliance processescommunicationleadershipadaptabilityteamworkproblem-solvingMicrosoft Suite