Overview As Top Chef Customer Success Manager, you will steward a portfolio of Michelin-starred and premium Spain-based restaurants, driving value from TheFork ecosystem and delivering an outstanding client experience. You act as a trusted adviser, solving complex hospitality needs and coordinating cross-functional teams to support growth. You’ll lead strategic reviews, reduce churn, and influence product and commercial initiatives. This role offers meaningful impact in a fast-growing, restaurant-focused tech environment.

Compensaciones / Beneficiospermanent contractflexible working environmentlunch vouchershealth insurance fully coveredlife & disability insuranceremote work options ResponsabilidadesManage a portfolio of Michelin-starred and premium restaurants in SpainBuild trusted relationships with owners, managers and decision makersDrive adoption of TheFork products to maximize customer successIdentify opportunities to increase product penetration and revenueReduce churn by proactively identifying risks and delivering tailored action plansBe the main contact for operational, commercial and product topicsCoordinate with Product, Support,



Operations and Sales to resolve complex issuesAnalyze customer performance and recommend strategies to improve bookings, revenue and visibilityLead regular business reviews with strategic customersShare customer insights to influence product and commercial initiativesEnsure exceptional customer experience with high operational excellence Requisitos principalesC2 level of Spanish and fluent English3+ years in Customer Success or Key Account Management with enterprise experienceCommercial mindset focused on growth opportunities, plus strong analytical skills and data fluencyCollaborative team playerStrong problem-solving mindset with high ownership and accountability, plus excellent organizational skillsExcellent relationship-building, communication and stakeholder-influence skillsConfidence to navigate challenging conversationsValid driver's licenseFluency in Catalan is a strong pluscollaborativestrong communicationstakeholder managementSaaS experiencedata analysis/metricscustomer success mindset

📌 Strategic KAM VIP – Michelin & Top Chef (Barcelona)
🏢 Jobrapido
📍 Barcelona