Overview In this role you will own and evolve the end-to-end collection strategy for consumer lending, with a strong emphasis on data, segmentation, and AI-driven decisioning. You will drive AI-powered approaches to optimize recovery and tailor communications, while ensuring compliance and strong stakeholder collaboration. You’ll work across Finance, Product, Data, and Legal to balance effectiveness with fairness in a fast-paced fintech environment. This is an impactful opportunity to shape collections strategy at scale and contribute to a data-driven, customer‑centred mission.

Compensaciones / BeneficiosUnlimited paid time offFlexible hybrid working systemStock Option PlanExtended parental leaveMeal vouchersProfessional development programmes ResponsabilidadesDesign and execute data-driven collection strategies using analytics and predictive modelsDevelop AI-powered collection approaches to optimize next-best-action and contact prioritizationPersonalize customer engagement by adapting tone, channel,



and timing based on behaviorOwn collection KPIs (recovery rate, roll rate, cost-to-collect) and ensure ROI-positive initiativesEnsure SLAs and regulatory compliance across collection activitiesCollaborate with Finance, Product, Data, and Legal; manage external partners like collection agencies Requisitos principales7+ years in consumer loan collections with strategic and operational experienceFintech, Banking, or Financial Services backgroundKnowledge of SEPA payment schemes and regulations is a strong plusStrong data mindset with experience in large datasets and segmentation modelsExperience or exposure to AI applications in collections (predictive scoring, automated decisioning)Strategic thinking with a strong execution focusCustomer-centric and behavioral approach to influence engagementteamworkcuriosityownershipdata analyticssegmentation modelspredictive scoring

📌 Collection Manager – Consumer Credit (Barcelona) - barcelona
🏢 Jobrapido
📍 Barcelona