Overview In this role you drive operational excellence across a diverse client portfolio and protect revenue by optimizing processes at scale. You will mentor junior team members and partner with product and sales to translate customer insights into roadmap decisions. You’ll surface trends from data, mitigate churn, and implement improvements that boost efficiency and satisfaction. This is a chance to shape how Deel delivers scalable, borderless work for customers worldwide.

Compensaciones / BeneficiosStock grant opportunitiesremote work flexibility with WeWork accesscompetitive pay in USDinclusive, diverse workplace ResponsabilidadesOwn a diverse portfolio of accounts and set operational standards to drive revenue retentionIdentify systemic patterns across the portfolio and lead cross-functional initiatives to improve customer experienceDevelop and mentor junior team members in account management, data analysis,



and collaborationAnalyze portfolio-wide data to surface trends, predict churn risk, and recommend preventative actionsPartner with product and sales teams to surface insights and influence roadmap decisionsEstablish and implement best practices to increase team efficiency and customer satisfaction Requisitos principales3-5 years in customer ops, account management, or customer successProven track record managing a complex portfolioStrong analytical skills with SQL, Looker, or equivalentsExperience mentoring or coaching junior team membersDemonstrated ability to drive process improvements and measure outcomesStrategic thinker who sees cross-account connections and patternsExcellent communication and cross-functional influenceanalytical mindsetcross-functional collaborationmentoring/leadershipcommunicationSQLLooker

📌 Customer Operations Manager, Enterprise | EMEA (Madrid)
🏢 Jobrapido
📍 Madrid