Overview As Service and Operation Lead, you will drive the end-to-end operations of a large-scale telecom network, acting as the technical interface to the customer for coordination and transformation initiatives. You will oversee NOC activities, incident management, and continuous improvement to ensure service reliability and performance. You’ll lead cross-technology discussions, mentor engineers, and coordinate with vendors to defend SLAs and KPIs. This role offers impact in transforming operations with automation and strong customer engagement. Join a mission-focused team advancing connectivity for a brighter world.

Compensaciones / BeneficiosFlexible and hybrid working schemesMaternity and Paternity LeaveLife insuranceWell-being programsNERGs (employee resource groups)Learning and development opportunities ResponsabilidadesProvide technical guidance to NOC engineers, field teams and operational staffServe as primary customer escalation point for complex network issues and major incidentsLead technical reviews, root cause investigations, and corrective action planningEnsure compliance with standards, safety regulations,



and customer requirements through documentation and quality controlParticipate in incident, problem, capacity, performance and change managementEngage in operational governance meetings, service reviews and technical workshopsContribute to operational performance and defend SLA/KPI towards customersDrive automation and operational transformation roadmap with the customerCoordinate with equipment vendors and support organizations; manage technical escalations with vendors Requisitos principales8–15+ years of telecommunications network operations experienceTechnical knowledge on carrier-grade DWDM and IP/MPLS networksProven customer-facing experience with telecom operators or service providersFluent in Spanish & English (spoken and written)Home based in Spain / MadridStrong customer engagement and communicationExcellent troubleshooting and analytical abilitiesAbility to lead technical discussions across multiple technology domainsDWDM (carrier-grade)IP/MPLS networksTechnical governance and incident management processes

📌 Service and Operation Lead - españa (Madrid)
🏢 Jobrapido
📍 Madrid