Are you a strategic leader passionate about shaping scalable, resilient operating models in a integral insurance environment? Join Swiss Re Corporate Solutions and play a defining role in how Credit & Surety delivers best-in-class service and sustainable growth — through operational excellence and tech-enabled transformation.
As Operating Model Excellence Manager, Credit, you will lead the design, evolution, and implementation of the operational model for one of Swiss Re Corporate Solutions' core business areas. You will shape how work is structured and delivered across underwriting, operations, and enabling functions — driving service quality, efficiency, control effectiveness, and scalability.
Leading a focused team of specialists across process, data, technology, and transformation, you will translate strategic priorities into clear target-state designs, governance frameworks, and executable roadmaps. This is a high-visibility role with broad cross-functional exposure and real influence over the long-term direction of the Credit Line of Business.
Lead the design and evolution of the Credit e2e operating model, including leveraging AI to enhance efficiency and decision-making
Translate targeted business outcomes into target-state processes, service models, governance structures, and operating principles
Identify risks and control gaps and drive mitigation
Act as a trusted partner to business and functional leaders
The Credit and Surety Operational Model Excellence (C&S; OMEX) team sits within the Operations division of Swiss Re Corporate Solutions and serves as the strategic engine behind the operational evolution of C&S.; Bringing together specialists in process, data, technology, and transformation,



the team works at the intersection of strategy and delivery — partnering closely with underwriting, operations, finance, risk, and regional teams to drive cross-functional change and embed operational best practices. From regulatory shifts to AI-enabled ways of working, OMEX shapes how Credit & Surety adapts and grows.
8+ years of professional experience in financial services — commercial insurance, reinsurance or similarly complex regulated environments;
~ Relevant work experience in credit insurance, surety or commercial credit risk related business
~Strong program and project management skills, with the ability to lead complex, multi-stakeholder initiatives through influence
~ Proven experience (co-)leading technology and AI implementations as program manager, product owner, or business owner
~ Exposure to AI-enabled process transformation or digital operating model design
Background in management consulting or advisory roles within financial services
Experience embedding governance frameworks and controls in a regulated environment
For Spain, the base salary range for this position is between EUR 60 000 and CHF 100 000 (for a full-time role). In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
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📌 Operational Model Excellence Manager, Credit (Hybrid; m/f/x/d; 80-100%) (Madrid)
🏢 Swiss Re
📍 Madrid