About The Miiro Borneta Hotel

The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open‑plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vista for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.

About the Role

As a Reservations Coordinator, you will play a key role in shaping the guest journey from the very first interaction. You will be responsible for ensuring an efficient, accurate, and commercially aware reservations process, while supporting the hotel’s revenue strategy and maintaining strong relationships with key partners.

This position reports directly to the Rooms Division Manager.

Reservations Executive Key Responsibilities Reservations Strategy & Operations

- Oversee the end‑to‑end reservations process, ensuring accuracy, efficiency, and alignment with the hotel’s commercial strategy
- Supervise and optimise reservation workflows, identifying opportunities to enhance conversion and guest experience
- Ensure all bookings, modifications, and cancellations are managed with precision and in line with brand standards
- Maintain full accountability for data integrity across PMS and internal systems
- Lead the handling of complex, high‑value, and VIP reservations, ensuring a personalised and seamless approach
- Act as escalation point for reservation‑related challenges,



ensuring swift and effective resolution

Revenue Optimisation & Inventory Management
- Proactively drive revenue performance through strategic upselling, cross‑selling, and conversion optimisation
- Collaborate closely with the Revenue team to align inventory, pricing, and availability with demand trends
- Monitor pick‑up, pace, and booking patterns, providing insights and recommendations to maximise occupancy and ADR
- Identify and resolve discrepancies in rates, availability, and system configurations
- Support the execution of revenue strategies across all distribution channels

Room Strategy & Inventory Coordination
- Lead room allocation strategy, ensuring optimal distribution based on guest value, operational efficiency, and commercial priorities
- Oversee room blocking for VIPs, long stays, and groups, ensuring alignment with guest expectations and hotel positioning
- Coordinate closely with Front Office and Housekeeping to maximise room readiness and operational flow
- Continuously review and adjust allocations in line with last‑minute changes and business needs

Partner Relations & Business Development
- Manage and develop relationships with key travel agents, consortia, and lifestyle/luxury partners
- Act as primary contact for high‑value partners, ensuring seamless communication and service delivery
- Identify opportunities to increase production and drive repeat business through strategic

📌 Reservations Coordinator (Barcelona)
🏢 Miiro Hotels
📍 Barcelona