Customer Success Manager

Department: Customer Success

Employment Type: Full Time

Location: Madrid

Description

Department: Customer Success
Employment type: Full-time
Location: Munich / Madrid
Workplace: Office / on-site with customers, (with up to 2 days home office per week)

The Customer Success Manager owns a portfolio of osapiens customer accounts, acting as their day-to-day point of contact and trusted partner after the sale. You 're responsible for retention, adoption, and growth across your book of business, coordinating internal stakeholders to make sure each customer realizes value from their investment. You 'll expand your SaaS and technical toolkit on the job, with a clear path to grow into larger and more strategic accounts over time.

What You 'll Do:

- Own a portfolio of accounts end-to-end — retention, adoption, and expansion.
- Build relationships with day-to-day and decision-making stakeholders — understand their business, not just their product usage.
- Build success plans with your

📌 Customer Success Manager (Madrid)
🏢 osapiens Holding
📍 Madrid