Overview

As a Project Quality Engineer – Customer Liaison, you will lead cross-functional teams to contain, prevent, and resolve quality issues for customers in the automotive electronics space. You will reproduce complaints, identify root causes, and coordinate with internal teams, external labs, and suppliers to implement effective actions. You’ll prepare and present Failure Analysis and 8D reports to customers, acting as the primary quality liaison and driving continuous improvement. This role supports customer visits, audits, and technical discussions to safeguard customer satisfaction and business operations.

Responsabilidades

- Lead cross-functional teams to investigate customer complaints and drive containment, corrective, and preventive actions
- Reproduce and analyze customer-reported issues to identify root causes and define sustainable solutions
- Coordinate investigations with internal experts, external laboratories, and suppliers
- Ensure containment actions are implemented quickly to protect customers and business operations
- Prepare, review, and present Failure Analysis Reports and 8D reports to customers




- Act as the primary quality liaison between customers and internal manufacturing, engineering, and quality teams
- Support customer visits, audits, and technical discussions related to quality concerns
- Monitor progress of corrective action plans and ensure timely closure of issues
- Drive continuous improvement initiatives focused on product quality, process effectiveness, and customer satisfaction
- Lead task forces and escalation activities for critical customer issues and high-impact quality incidents

Requisitos principales

- Bachelor's degree in Electronics Engineering or equivalent experience
- 2+ years of experience in Electronics and/or Automotive industry
- Experience using quality methodologies and problem-solving tools, including 8D
- Fluent in Spanish and English, both written and spoken
- Strong communication, organizational, and stakeholder management skills with a proactive and results-oriented approach

- strong communication
- stakeholder management
- proactive and results-oriented
- quality methodologies (8D)
- root cause analysis
- containment, corrective and preventive actions

📌 Project Quality Engineer - Customer Liaison - Lear (Valls)
🏢 Lear
📍 Valls