Customer Experience Advisor | S1 | Retail Banking | Crawley Country: Santander ( ) is evolving from a integral, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift.

We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. Santander is looking for a Customer Experience Advisor based out of Crawley, Epsom and Redhill Branches, working a minimum of 260 hours per year/5 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm.

The Lifestyle contract recognises that flexible working is a lifestyle choice for many people who can't or don't want to commit to being a full or part-time CSA/CEA on fixed hours. This contract allows talented and experienced individuals to work flexibly across branches, delivering for customers when their support is most needed, often at key times. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall,



transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.

What's not in doubt is that you'll have plenty of support. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.

Assisting with day-to-day transactions, queries and servicing Answering customer calls into our contact centre Developing your knowledge of services and products to help our customers Identifying new ways to improve the customer experience Professional Experience: Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required) We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. The starting salary is £25,950.00 (pro -rata) together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary. ~25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year. ~ Including: medical insurance, dental insurance, and health assessments ~

📌 Customer Experience AdvisorRetail Banking - Crawley (La Mancha)
🏢 Santander
📍 La Mancha