Deliver world-class customer service while responding to Merchant inquiries and concerns Build meaningful relationships with Merchants through a consultative approach Understand Merchants' current and future needs Provide first-contact resolution and negotiate positive outcomes for the Merchant and American Express Meet and exceed quality goals, compliance regulations, and productivity targets Navigate computer systems and applications to service Merchants and enable them to get the most from online and mobile platforms Document payment details, Merchant changes of details, changes of address, and travel notifications Re-prioritize and adapt to an ever-changing environment Requirements Highly proficient in German and English, with strong verbal and written communication skills especially in a business context Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering outstanding service in every interaction with our Merchants Ability and resilience to work in a fast-paced and dynamic environment, multitask, and use multiple systems and digital tools to service Merchants Strong interpersonal, communication, verbal,



and written skills Assertiveness to handle difficult conversations Excellent negotiation, influencing, and resourcefulness skills Critical, analytical, and forward-thinking problem-solving skills, with strong attention to detail Employment eligibility to work with American Express in Spain is required; the company will not pursue visa sponsorship Core Competencies Demonstrates exceptional customer service skills while effectively communicating in both German and English. Capable of building strong relationships with Merchants through a consultative approach and adept at navigating digital tools to meet their needs. Highest-signal resume keywords Bilingual Proficiency in German and English Customer Service Excellence Negotiation and Influencing Skills Problem-Solving and Analytical Skills Multitasking in Fast-Paced Environments ATS Optimization Keywords Soft Skills Strong Verbal and Written Communication Interpersonal Skills Assertiveness Attention to Detail Resilience Industry Keywords Merchant Service Compliance Regulations Quality Goals Productivity Targets Tools & Technologies Computer Systems Digital Tools Online Platforms * Mobile Platforms

📌 Customer Service Representative – German, English Speaker (Madrid)
🏢 Jobtailor
📍 Madrid