Overview In this role, you will support Factorial's DACH customers, helping them maximize value from our HR and operations platform. You'll maintain strong customer relationships, address inquiries across ticket, phone, email and chat, and coordinate with operations on bugs. You'll also provide product information and document interactions.

Your bilingual German-English skills and proactive mindset will drive confidence and satisfaction as you help scale customer success in a fast-growing SaaS environment.

Compensaciones / Incentivos Alan as private health insurance

Wellhub (gyms, pools, outdoor classes)

Cobee for expenses

Language classes

Breakfast in the office and organic fruit

Pet Friendly

Responsabilidades Maintain and nurture relationships with existing customers

Resolve needs and queries via ticket/phone/email/chat





Coordinate bug follow-ups with operations and clients; assist with basic troubleshooting

Provide information about products/services/policies

Document customer interactions

Requisitos principales Bilingual level in German and English

Owns responsibilities and drives activities

Proactive with a willingness to contribute ideas

Excellent communication and problem-solving abilities

Team-oriented mindset

Previous experience dealing with customers is a plus communication excellence problem-solving team player bilingual communication (German/English)

basic troubleshooting customer support best practices

📌 Customer Support Associate German Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona