Head of Global People Services & Help Desk (Barcelona)

Head of Global People Services & Help Desk (Barcelona)

25 sep
|
Agoda
|
Barcelona

25 sep

Agoda

Barcelona

Agoda is seeking an Associate Director, Head of People Services & Help Desk to lead the employee-facing service delivery model across Help Desk, Tier 0/1, and General People Relations. This role will drive governance, knowledge management, and AI-enabled service delivery for a global workforce based in Bangkok with relocation support.

You will oversee Tier 1, self-service foundations, and complex employee relations matters, building a scalable, high-quality support function that aligns with

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📌 Head of Global People Services & Help Desk (Barcelona)
🏢 Agoda
📍 Barcelona

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