We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.

We leverage technology to deliver these services through our website, mobile app and by phone. The purpose of the Customer Care Expert role is to respond to inbound and outbound calls from our Global customer base, working within a highly effective Care team, who will provide help and support for Xe's global consumer and SME customer base.

The Customer Care

Expert will consistently deliver outstanding levels of service across all contact channels. The outcome of this role will be that Xe's customers, regardless of region, receive the best possible support during their engagement with Xe. Respond to inbound calls from our global customer base, assisting customers with questions about their money transfers and services we offer, and aiming to resolve on the first call Communicate with customers via digital channels.





Identify customers with a propensity to require high-value money transfer services Drive awareness and adoption of self-service for support, amongst Xe's consumers Build a deep understanding of Xe's services, products, and processes, tooptimisefirst call resolution and customer outcomes. Adhere to global processes, actively monitoring own performance to ensure achievement of individual targets and KPIs. Contribute feedback on our customer-facing digital tools and how tooptimiseself-serve for our customers, thus reducing customer effort.

Demonstrate a learning mindset and active approach to improving individual performance.

Excellent

English verbal and written communication skills Strong customer focus with previous experience in supporting customers in a phone-based role and digital servicing Numerate with the ability to digest individual performance metrics, and use data tooptimiseperformance and achieve targets Ability to work as part of a global team, sharing 23 days holiday ~ Medical Insurance with adaptable remuneration ~ This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. The position responsibilities outlined above are intended to define the general contents and requirements to perform this job.

📌 Klantenservice expert (Alcobendas)
🏢 Xe.com
📍 Alcobendas