Conversational Banking is how N26 scales support without scaling headcount at the same rate. Our ambition is banking as a non event: clients get help in their channel and language of choice, and most issues resolve before a human agent ever needs to be involved. We build the intelligence in house — N26 owns its own orchestration and intelligence layer rather than renting it from vendors — and the programme is now shifting from an assistant that answers questions to a system that acts on them.
You will work at the intersection of applied AI, banking operations and regulation, shipping capabilities that millions of clients across Europe use without thinking about them. The segment has been newly formed and expanded, the platform foundations are proven, and the interesting work is just starting: taking journeys from containment to genuine autonomous resolution, on infrastructure the bank owns. You will join a small senior team with direct access to the programme's leadership and real ownership from day one.
Lead discovery on the contact drivers behind your area,
building problem statements from real client voice and operational data rather than assumption.
Instrument your area with resolution first metrics and the counter metrics that prove quality isn't traded for efficiency. Collaborate with operations, service partners and peer product teams so that what you ship lands in the real workflows of agents and back office teams.
Build for a regulated bank. Three or more years in product management, with at least one shipped product or major capability you owned end to end.
Strong analytical fluency, comfortable defining metrics, working directly with data, and separating signal from vanity.
Experience in banking, fintech or another regulated industry.
Accelerate your career growth by leading core infrastructure at one of Europe’s premier digital banks.
Employee benefits including a competitive personal development budget, work from home budget, fitness & wellness discount
📌 Lead Product Manager (España)
🏢 N26
📍 España