Why choose TD SYNNEX:

As a Fortune 500 integral company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Job Purpose:

Join our Cloud Systems & Services team and help drive operational excellence across TD SYNNEX's Cloud Marketplace business in 21+ European countries. As a Marketplace & Process Analyst, you will optimize business processes, support country teams and partners, improve platform adoption, and collaborate with sales, IT, vendors, and stakeholders to deliver scalable, high-quality solutions across Europe.

Responsibilities:
- Manage Freshdesk queues and ensure timely resolution of support requests.
- Act as the main point of contact for country teams, partners, and stakeholders.
- Analyze and improve operational processes to increase efficiency and service quality.
- Identify process gaps and implement continuous improvement initiatives.




- Support vendor-related operational activities and platform management.
- Provide operational insights and recommendations based on data analysis.
- Collaborate with IT and platform teams to enhance business operations.
- Drive user adoption and best practices across cloud and digital platforms.

Knowledge, Skills, and Experience:
- Strong analytical, problem-solving, and organizational skills.
- Experience in process improvement, operations, or business analysis.
- Excellent stakeholder management and communication skills.
- Knowledge of Cloud, SaaS, eCommerce, or IT services environments.
- Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation.
- Experience with SAP and Microsoft Office is a plus.
- Understanding of IT distribution, vendor ecosystems, or channel business is an advantage.
- Interest in Cybersecurity technologies an

📌 Cloud Marketplace and Process Analyst (Barcelona)
🏢 TD Synnex
📍 Barcelona