Overview As Senior Operations Manager, you will steer a 40–50 person team across application support, onboarding, and governance to scale a subscription SaaS business. You will shape an efficient, data-driven and automation-focused operating model during a major transformation. You’ll partner with Product/Engineering, Sales and HR to align processes, metrics and resources with business goals.

This role offers high impact, cross-functional influence and the opportunity to drive scalable operations in a growing international context. Compensaciones / Incentivos competitive salary annual performance bonus training & development opportunities international exposure high-impact leadership role hybrid flexibility Responsabilidades Define and implement an accountable operational structure and governance Monitor and improve SLAs, KPIs and service quality Plan resources and workloads to support scale Shift from reactive to predictive performance in operations Map,



standardize and optimize workflows for a SaaS environment Build a KPI/reporting culture and drive process optimization Identify automation opportunities across support and onboarding Promote AI-driven tools and measure impact Lead team leaders and drive cultural change Serve as a bridge between Operations, Product/Engineering, Sales and HR Lead transformation efforts focused on long-term scalability Requisitos principales ~6–10+ years of experience leading Operations in SaaS or IT environments ~ Strong knowledge of ITIL and service management ~ Proven track record managing support and/or onboarding teams ~ Experience in process optimization and scaling operations ~ Data-driven mindset with KPI ownership ~ Experience driving change in established teams ~ Native level Spanish; full professional English; Catalan is a strong plus leadership change management communication ITIL service management KPI and metrics tracking

📌 Senior Operations Manager (Permanent) (Barcelona)
🏢 Blu Selection
📍 Barcelona