Overview

As Senior Operations Manager, you will steer a 40–50 person team across application support, onboarding, and governance to scale a subscription SaaS business. You will shape an efficient, data-driven and automation-focused operating model during a major transformation. You'll partner with Product/Engineering, Sales and HR to align processes, metrics and resources with business goals.

This role offers high impact, cross-functional influence and the opportunity to drive scalable operations in a growing international context.

Compensaciones / Incentivos competitive salary annual performance bonus training & development opportunities international exposure high-impact leadership role hybrid flexibility

Responsabilidades Define and implement an accountable operational structure and governance

Monitor and improve SLAs, KPIs and service quality

Plan resources and workloads to support scale

Shift from reactive to predictive performance in operations

Map, standardize and optimize workflows for a SaaS environment





Build a KPI/reporting culture and drive process optimization

Identify automation opportunities across support and onboarding

Promote AI-driven tools and measure impact

Lead team leaders and drive cultural change

Serve as a bridge between Operations, Product/Engineering, Sales and HR

Lead transformation efforts focused on long-term scalability

Requisitos principales 6–10+ years of experience leading Operations in SaaS or IT environments

Strong knowledge of ITIL and service management

Proven track record managing support and/or onboarding teams

Experience in process optimization and scaling operations

Data-driven mindset with KPI ownership

Experience driving change in established teams

Native level Spanish; full professional English; Catalan is a strong plus leadership change management communication

ITIL service management

KPI and metrics tracking

📌 Senior Operations Manager (Barcelona)
🏢 Blu Selection
📍 Barcelona