Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms.

In this role, you will be the first point of contact for customers , assisting with account management, billing enquiries, technical issues, and questions about products and features.

Location & Work Model

- Remote position from mainland Portugal
- Relocation to Lisbon is required for candidates currently living outside Lisbon
- Relocation support and accommodation are available for eligible candidates
- After relocation and initial setup/training, you will work from home in Lisbon
- Occasional attendance at a Lisbon hub may be required for training, technical setup, or operational needs
- The position cannot be performed remotely from another Portuguese city without relocating to Lisbon

Your Role
- Deliver professional, friendly, and empathetic customer support
- Assist customers with account management and billing enquiries
- Troubleshoot technical issues and provide effective solutions
- Provide accurate information about streaming products, services, and features
- Identify customer needs and resolve enquiries in a timely manner
- Maintain high levels of customer satisfaction while meeting quality and performance standards
- Communicate clearly and professionally throughout every customer interaction
- Maintain a positive and customer-centric approach
- Work within a multicultural and collaborative customer support environment
- Work on a 24/7 rotating schedule , including nights, weekends, and public holidays

Your Qualifications
- Full professional fluency in Castilian Spanish
- Full professional fluency in Galician
- English B1 or higher




- Excellent communication and interpersonal skills
- Strong customer service and problem-solving skills
- Comfortable working with technology and digital platforms
- Empathetic, adaptable, and attentive to detail
- Ability to work effectively in a fast-paced and team-oriented environment
- Comfortable assisting customers with technical troubleshooting
- Availability to work on a 24/7 rotating shift schedule
- Currently based in mainland Portugal or willing to relocate to Lisbon

The Offer
- Remote work from Lisbon
- Full-time position – 40 hours per week
- 8-hour shifts + additional lunch break
- 24/7 rotating schedule , Monday to Sunday
- Approximately 2 weeks of comprehensive initial training , delivered in English
- Training covering systems, products, services, customer management, and on-the-job activities
- Health insurance from the first day of the employment contract
- Holiday and Christmas allowances
- Meal allowance via debit card
- Relocation accommodation option for eligible candidates living more than 100 km from the workplace
- Flight costs reimbursed
- Initial employment contract expected to last 12 months
- Possibility of a permanent employment relationship after two years
- Portuguese annual leave entitlement, with 22 days per calendar year after the first year , subject to applicable rules
- International and multicultural working environment
- Opportunity to support a globally recognised entertainment and streaming service

Benefits
- ? Accommodation provided for eligible candidates
- ✈️ Flight costs reimbursed
- ? Multicultural team
- ? Paid training
- ? Progressive company culture
- ? Work remotely from Lisbon

Interested? Send me your CV or message me directly to learn more about the position and the recruitment process.

📌 Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming (España)
🏢 Workster
📍 España