Overview As Team Leader - Field Service Engineers, you will oversee Field Service operations across Spain, combining people leadership with operational excellence to boost customer satisfaction and service growth. You will mentor a team responsible for installation, maintenance, troubleshooting, and repair of TOMRA’s food sorting solutions, while also driving service performance and commercial opportunities. The role blends team development with hands-on service leadership to ensure high-quality customer outcomes.

You will work closely with cross-functional teams to scale services and uphold TOMRA’s safety and customer-first values. Compensaciones / Incentivos Premium Equipment – latest laptop, mobile phone, PPE & workwear Up to 10% Annual Bonus Company Car + Fuel/Charging Card Extended Life Insurance (company-paid) Private health insurance at discounted rate Fully Flexible Hybrid Work – home-based contract with balance of life and work Responsabilidades Lead and develop a team of Field Service Engineers across Spain Oversee onboarding, performance management, and development plans Manage workloads, schedules, and field coverage for efficiency and wellbeing Build strong customer relationships and drive satisfaction and loyalty Identify service sales opportunities, upgrades,



and spare parts Coordinate with Sales, Customer Success, and Service teams to maximize value Support complex technical issues and escalate where needed Contribute to process improvement and operational excellence Lead cross-functional projects and change initiatives Monitor KPIs and implement corrective actions Requisitos principales Experience as a Field Service Engineer or in a similar Service function Previous leadership experience preferred Bachelor’s degree in relevant engineering field or equivalent experience Strong understanding of field service operations and service delivery Ability to motivate, coach, and develop technical teams Strong commercial awareness and ability to identify growth opportunities Customer-focused mindset with proven service delivery Analytical and problem-solving skills in technical and people environments Excellent communication and interpersonal skills Fluent in Spanish and English Experience with CRM, ERP, or Field Service Management systems Willingness to travel within Spain and occasionally across Europe (up to 30–50%) Valid driving license and passport leadership communication customer focus Field Service Operations CRM/ERP systems Field Service Management systems

📌 Team Leader Field Service Engineers (Masanasa)
🏢 Tomra
📍 Masanasa