Only applicants with Business to Business customer service and logistic experience need to apply
Minimum 2 years experience in customer service and logistic
Must be fluent in both English and Spanish
Knowledge of A3ERP and/or SAP is mandatory

We are looking for an experienced bilingual B2B Customer Service Specialist based in Barcelona (Spain) who is positive, hardworking, detail oriented, and takes pride in their work.

The position’s focus will be to support customers as well as our own sales team by coordinating incoming orders with the production department, tracking shipments, resolving customer complaints, preparing quotations.

The Customer Service Specialist will also be responsible to handling the communication with freight forwarders and external logistic partners, requesting transport quotations, arranging and following shipments, and monitoring stock availability.
The position will report to the Global Sales Director.

Coordinate with other departments in handling purchase orders, shipments arrangements, delivery dates, and providing service to customers.
Coordinate with the Finance Department the correct fiscal details to be added on the documents generated with the company ERP system.
Support sales people as needed to help growth the company's customer base and maintain existing customers.





Provide excellent customer service
Support sales team as needed to ensure growth of company's customer base, and maintenance of existing customers.
Ability to do juggle multiple projects while still remaining extremely organized
Must possess excellent written and verbal communication skills in both Spanish and English. Must have excellent computer skills, and be well versed in the use of MS Office and Adobe products. Experience with ERP systems such as A3ERP and/or SAP is mandatory.
Bilingual - Fluent in English and Spanish

At least 2 years’ experience in a B2B customer service and logistic role;
Experience with A3ERP and/or SAP;
Minimum Bachelor's Degree is required;
Fluent in English/Spanish;
We (Amaya Solutions Europe) are the Spanish-based subsidiary of American Water Chemicals (AWC), a membrane chemicals manufacturer in business since 1993 and with HQ in Tampa, Florida (USA). We are an agile company, acting as a startup but supported by an established international group, focused in growing the global business of the AWC Group in EMEIA & APAC (Europe, Asia, Africa and Oceania). We offer flexibility (currently this position is hybrid – we have an office in Barcelona and offer versátil remote work), a relaxed environment and a competitive salary.

📌 Specialist Services Administrator (Barcelona)
🏢 AWC (American Water Chemicals)
📍 Barcelona