Overview

In this role, you will lead the execution engine behind Nutanix’s worldwide Partner Programs and Incentives, ensuring reliable policies, tools, and support for internal teams and partners. You will own the operating rhythm for programs like Elevate, guiding planning, readiness, launch, administration, measurement, and continuous improvement. You will coordinate with cross-functional leaders to eliminate recurring issues and improve end-to-end execution. This is a globally scoped, process-driven leadership role with a clear impact on partner experience and financial outcomes.

Responsabilidades

- Own worldwide program operations across partner motions (resellers, distributors, service providers, alliances, OEMs)
- Maintain a single operating calendar for planning, launches, communications, and payments
- Translate policy into executable procedures, playbooks, and training
- Establish intake, triage, escalation, and resolution processes for program questions
- Ensure consistent, documented operational decisions and repeatable processes
- Manage backlog of operational improvements and ensure timely closure
- Coordinate end-to-end readiness for Elevate planning, launches, changes, and updates
- Operationalize rebates, incentives, checkpoints, and funding processes
- Coordinate data changes across systems and manage enrollment, certifications, and eligibility
- Manage exception processes with routing, approvals, and auditability
- Keep program changes reflected in partner-facing and internal systems
- Coordinate quarterly/annual checklists, results publication, and remediation actions
- Maintain continuity during fiscal changes, tool updates, and policy shifts




- Own governance of systems for executing partner programs and incentives
- Coordinate system updates (Salesforce, Partner Funds Center, enrollment, payments)
- Maintain data-quality controls and change-management processes
- Work with Systems, Revenue Operations, and vendors to fix defects and track resolutions
- Ensure system-of-record data accuracy and availability for reporting
- Document procedures, ownership, dependencies, controls, and contingency plans
- Maintain operational communications plan for programs and incentives
- Convert policy changes into actionable instructions
- Formalize coordination between Finance and Partner Programs Operations & Governance
- Deliver clear RACI, SLAs, escalation paths, and reconciliation cadences
- Translate program decisions into operational funding requests and payment-ready documents
- Maintain program-level view of funding, commitments, transactions, and owners
- Validate incentive requests against current terms and approvals before submission to Finance
- Coordinate workflow among Programs, Finance, Legal, vendors, and approvers
- Maintain operational records and reconcile with Finance reports
- Coordinate checkbook creation, funding changes, payment handoffs, and stakeholder communications
- Manage program trackers, logs, and evidence for audits
- Identify recurring defects and improve processes to prevent repeats




- Ensure timely action by operational owners and clean inputs for Finance

Requisitos principales

- Significant experience in partner-program operations, incentive operations, sales operations, or business operations
- Experience running global programs across regions, routes to market, and partner types
- Proven ownership of end-to-end operational processes from intake to continuous improvement
- Experience coordinating with Finance, Legal, Marketing, Enablement, Systems, Revenue Operations, vendors, and field teams
- Experience leading teams in a matrixed, integral, fast-changing environment
- Strong process-design, project-management, prioritization, and change-management skills
- Strong judgment handling confidential financial, contractual, partner, and operational data
- Excellent written and verbal communication that simplifies complex processes
- preferred experience in enterprise software, cloud infrastructure, SaaS, cybersecurity, data infrastructure or related tech
- preferred experience with partner tiering, rebates, MDF/BDF, incentives, deal registration, onboarding, renewals or services programs
- preferred experience with Salesforce, incentive-management platforms, partner portals, ERP systems, and reporting tools
- preferred experience leading platform implementations, vendor transitions, or operational automation programs
- preferred experience building service catalogs, SLAs, operational scorecards, and audit-ready docs

- Cross-functional collaboration
- Strong communication (written and verbal)
- Problem solving and issue resolution
- Salesforce
- Partner Funds Center
- Enrollment systems

📌 Director, Worldwide Partner Programs Operations & Governance (Barcelona)
🏢 Nutanix
📍 Barcelona