About the Role

This is an account management role at a fast-growing AI communication startup serving small and medium-sized businesses. You will own and grow a portfolio of existing customers, acting as their primary point of contact from onboarding through renewal, and driving expansion revenue through upsells, add-ons, and renewals. Your work directly shapes how customers realize measurable value from an AI phone automation product.

What You'll Do

- Manage your customer portfolio and serve as the primary contact throughout the full customer lifecycle.
- Run regular review, discovery, and upsell conversations to identify new use cases and demonstrate how AI can automate additional processes.
- Analyze customer usage patterns and proactively recommend expansions that deliver measurable business impact.
- Own expansion revenue within your accounts, including upgrades, add-ons, and renewals, working toward clear monthly and quarterly quotas.
- Ensure smooth onboarding, strong product adoption, and long-term customer satisfaction.
- Conduct structured account planning, maintain clean CRM records, and provide reliable revenue forecasts.
- Collaborate closely with Customer Success, Product, and Marketing teams to ensure seamless handovers and healthy pipeline.




- Bring structured market feedback into the organization to inform product and go-to-market decisions.

What We're Looking For

- At least 1 year of experience in B2B SaaS sales, account management, or customer success, ideally at a startup or scale-up.
- Demonstrated track record closing expansion revenue: upsells, add-ons, and renewals within existing customer accounts.
- Experience managing the full customer lifecycle, including onboarding, adoption, business reviews, and retention.
- Strong CRM discipline with experience in pipeline management, forecasting, and account planning.
- Ability to analyze customer usage data and translate it into concrete expansion opportunities.
- Genuine enthusiasm for AI and a strong product and technology understanding; experience with conversational AI or voice automation is a plus.
- Native-level Spanish fluency, confident running calls, discovery sessions, and product demos entirely in Spanish.
- Structured working style, clear ownership mindset, and a genuine focus on customer outcomes.

Compensation & Benefits

Salary range: 65,000 to 90,000 EUR annually. Visa sponsorship is not available for this role.

Location

On-site in Barcelona, Spain or Vienna, Austria.

📌 Account Manager (Spanish) (Barcelona)
🏢 Clera
📍 Barcelona