The Inside Sales Team lead will Implement the sales strategies defined at country / regional level to retain existing customers, drive business growth, increase revenue, and enhance the overall effectiveness of the Customer Service Department.

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- Lead, coach, and develop team members, including onboarding and training new employees within the Customer Retention and Customer Service functions.
- Foster a customer-centric culture focused on service excellence, customer satisfaction, and long-term client relationships.
- Monitor performance, identify improvement opportunities, and support the achievement of commercial and operational objectives.
- Plan, coordinate, and oversee sales campaigns, monitoring performance through KPIs and providing actionable insights to support business growth.
- Optimize team workload distribution and resource allocation to ensure operational efficiency and achievement of sales objectives.
- Contribute to pipeline generation initiatives and customer retention programs, supporting sustainable revenue growth.
- Act as the main administrator and subject matter expert for CRM platforms and internal sales management tools, ensuring data quality and process compliance.
- Develop and expand relationships with strategic Inside Sales accounts, identifying opportunities for growth and increased customer value.
- Ensure consistent implementation of regional sales directives,



corporate guidelines, and company policies.
- Serve as a key user, trainer, and change ambassador for new systems, processes, and digital tools, supporting successful adoption across the organization.
- Support departmental budgeting and forecasting processes through data analysis and business insights.
- Promote a strong culture of compliance by implementing and monitoring the required controls, procedures, and policies in line with corporate governance standards.

Minimum of 2 years' experience within the freight, transportation or logistics industry.

3 - 5 years with pricing.

Analytical ability, and data-driven mindset.

Familiarity with logistics/transportation bid processes and practices. Complete understanding of pricing.

Ability to work independently as well as under pressure in time sensitive situations.

Excellent communication, presentation, and project management skills required.

Must be a self-starter and have the ability to communicate and interface effectively with all levels of the organization, its customers and vendors in a manner that consistently produces results.

Strong service orientation.

Strong Microsoft Office Suite skills (Word, PowerPoint, Outlook) and especially deep Excel knowledge (formulas, lookups); CRM experience preferred.

Positive attitude, and a friendly and professional manner when dealing with customers over the phone and via email.

Strong work-ethic and integrity. xqbhyrx

Fluency in written and spoken English.

📌 Inside Sales Team Lead (Barcelona)
🏢 Rhenus Logistics
📍 Barcelona