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Este Puesto Reporta a

Service Business Process Manager

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Job Summary The Global Project Manager / Product Manager owns the strategy, vision, roadmap, and end-to-end delivery of digital and AI-enabled products or services that drive value for ABB customers and the business. This role bridges technology, business, and customer needs while leading global cross-functional initiatives, ensuring products are developed, launched, and evolved based on market demand, customer feedback, business objectives, and successful project execution.

The Global Project

Manager / Product Manager is accountable for product-market fit, competitive positioning, go-to-market strategy, program governance, stakeholder alignment, and measurable business outcomes including revenue, market share, customer satisfaction, and delivery of strategic initiatives.

This is a integral position with core teams and stakeholders located in Spain, Germany, and the United Kingdom. Candidates based in these countries are preferred; however, other locations may be considered based on business needs and candidate qualifications. The role requires regular collaboration across international teams and time zones.

Core Responsibilities

- Defines and communicates product vision, strategy, and roadmap aligned with ABB business objectives and market opportunities

- Conducts market research, competitive analysis, and customer discovery to identify market needs, trends, and opportunities

- Develops detailed product requirements documents (PRDs) and use cases that guide engineering and design teams

- Collaborates with engineering, design, data science, and marketing teams to ensure successful product development and launch

- Establishes product success metrics (OKRs, KPIs) and monitors performance against targets; analyzes product adoption and customer feedback

- Owns the go-to-market strategy including positioning, pricing, pricing model, sales enablement, and launch planning

- Manages product backlog, prioritization, and release planning in collaboration with engineering teams

- Gathers and prioritizes customer and stakeholder feedback; translates insights into product improvements and innovations





- Manages product lifecycle from conception through launch, growth, maturity, and sunset phases

- Analyzes sales pipelines, pipeline velocity, win/loss analysis to optimize product-market positioning and messaging

- Identifies and evaluates partnership opportunities, API integrations, and ecosystem expansion possibilities

- Drives adoption and customer success initiatives; builds product communities and gathering user feedback loops

- Communicates product vision and strategy to executives, customers, partners, and internal stakeholders

- Monitors industry trends, emerging technologies, and competitive landscape; anticipates market shifts

Key Competencies & Technical Skills

Product Management Skills

- Product Strategy & Roadmapping: Ability to develop compelling product strategies aligned with business goals

- Market Research & Analysis: Customer discovery, competitive analysis, market sizing, trend identification

- Product Requirements & Documentation: Writing clear PRDs, user stories, acceptance criteria

- Agile & Scrum: Experience with agile methodologies, sprint planning, backlog management

- Data-Driven Decision Making: Understanding metrics, analytics, A/B testing, experimentation

- Go-to-Market Strategy: Product positioning, pricing strategy, launch planning, sales enablement

- Customer Discovery & Feedback: Ability to gather insights, conduct interviews, analyze customer feedback

- Stakeholder Management: Cross-functional collaboration, executive communication, influence without authority

Technical Knowledge

- Basic understanding of software architecture and technical feasibility

- Familiarity with cloud platforms and digital transformation concepts

- Knowledge of AI/ML capabilities, limitations, and business applications (for AI products)

- Understanding of data warehousing, analytics, and data-driven products

- Awareness of cybersecurity, data privacy (GDPR, CCPA), and compliance requirements

- Product analytics tools: Mixpanel, Amplitude, Google Analytics, or similar

Soft Skills

- Strategic thinking and business acumen

- Communication skills (written and verbal) to influence diverse audiences





- Analytical and problem-solving mindset

- Leadership and ability to inspire teams without direct authority

- Curiosity and continuous learning orientation

- Resilience and ability to manage ambiguity

- Empathy and customer-centric mindset

- Time management and ability to prioritize across competing demands

ABB CORE VALUES & BEHAVIORS

- Demonstrates commitment to Customer-centricity and understanding their needs and pain points

- Drives innovation by exploring new market opportunities and disruptive technologies

- Embraces accountability for product success metrics and business outcomes

- Collaborates cross-functionally to align teams around product vision

- Shows integrity in stakeholder communication and managing expectations

- Maintains continuous learning mindset to stay updated with market trends and technologies

Education &

Experience Requirements

Education

- Bachelor degree in Business, Engineering, Computer Science, Economics, or related field

- MBA or equivalent business education is a plus

Experience

- Minimum 10+ years of product management experience in software, SaaS, digital, or technology companies

- Proven track record of successful product launches and achieving business metrics (revenue, adoption, market share)

- Experience managing B2B or B2B2C technology products

- Experience with AI/ML products or analytics platforms is preferred

- Strong background in data-driven product management and experimentation

- Experience with enterprise sales cycles and customer success management

- Experience in manufacturing, industrial, or operations domain is a strong plus

PHYSICAL DEMANDS

- Ability to work at a computer for extended periods

- Ability to attend customer meetings and industry conferences

- Able to participate in video conferences and conduct in-person presentations

WORK ENVIRONMENT

- Hybrid work environment with office-based and remote work flexibility

- Regular travel (20-30%) for customer meetings, market research, and industry events

- Fast-paced, dynamic environment with continuous prioritization needs

Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias.

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📌 Global Project Manager (Process Automation) (Lafortunada)
🏢 Abb
📍 Lafortunada