Foundation is a digital content marketing agency that serves B2B SaaS, Higher Education, and enterprise clients. We specialize in helping our clients grow into category leaders through smart strategy, bold storytelling, and seamless execution. Our 100% remote team works with ambitious brands around the globe and we’re just getting started.Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.The Senior Account Manager will own a small portfolio of high‑priority clients and ensure their experience with Foundation is proactive, clear, and outcome‑focused. You’ll be responsible for maintaining strong client relationships, tracking project health, surfacing opportunities, and ensuring all work stays on budget and on time.Key ResponsibilitiesManage a portfolio of enterprise‑level accounts as the main point of contactLead client meetings, share project updates, and keep stakeholders alignedCoordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectationsTrack deadlines, budgets, and client KPIs using ClickUp and internal systemsSupport content and strategy handoffs by owning timelines and task flowsEnsure client feedback and approvals are captured and integrated smoothlyProactively flag risks, delays, or misalignments to internal leadersIdentify and initiate upsell or expansion conversations where appropriateMaintain accurate client data, resourcing requests,



and reporting detailsComplete client NPS surveys and internal health updates on scheduleSuccess Looks LikeYou spot issues before they become problems and communicate clearlyYour portfolio renews and expands consistently100% of client deliverables are completed on timeClients consistently rate their experience as 8+ on NPSAll client project data (timelines, budgets, resourcing) is up to date and accurateYou Might Be a Fit If You...Value ownership and dislike chasing – you get things done on timeAre comfortable in client‑facing roles but not driven by praise or people‑pleasingHave a calm, grounded presence even in high‑pressure situationsThrive in remote, async work environments where structure is respectedEnjoy building systems, managing deadlines, and keeping xcskxlj details in checkPrefer working independently once expectations are clearWhat You BringFamiliarity with B2B SaaS or complex client structuresProven ability to lead client calls and internal project check‑insSolid project management skills and tools experience (e.g., ClickUp, Asana, or similar)Clear, confident communicator, both live and asyncComfortable working Eastern or Atlantic time zone hoursPerformance MetricsBook of Business: Renewal + expansion conversations initiated proactivelyClient NPS: ≥8 on 85%+ of assigned projectsProject Delivery: 100% of deliverables completed on timeInternal Hygiene: All project trackers and ClickUp tasks updated and closed on time#J-18808-Ljbffr

📌 Senior Account Manager (Madrid)
🏢 Foundation Marketing
📍 Madrid