Amex GBTAmex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.We are looking for someone coming from the event Industry, with knowledge of events, communication and marketing.As part of a global agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide.Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading global creative events agency, across 2 countries.This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale.What Youill DoCore ResponsibilitiesDrive operational excellence, ensure consistent high-quality event delivery, manage P&L;, optimize processes, and maintain compliance across both countriesTeam Leadership: Coach and develop Team Leaders; foster high-performance culture focused on accountability, collaboration, and continuous improvement across the regionChange Management: Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and operational maturityClient Relationship: Serve as senior escalation point for major clients; ensure operational delivery aligns with expectations; act as trusted creative advisor and strategic partnerExternal Representation: Act as agency ambassador in Spanish & Italian markets; build relationships with media,



industry associations, influencers, and thought leaders to enhance market visibilityGlobal Collaboration: Partner with cross-functional teams and international peers to align on integral standards, best practices, and multi-market project deliveryOperational efficiency and project delivery qualityEmployee engagement and client satisfaction and profitabilityWhat We´re Looking For10+ years in event agency operations/productionFluent in Spanish, English, and Italian is a plusProven experience managing large multi-layered teams across multiple countriesStrong stakeholder management and external communication skillsStrong leader on event/communication industryYou already have a network and you will develop our visibility by having strong external communication skillsLocationSpainThe #TeamGBT ExperienceWork and lifeFind your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do.These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT.You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more! xcskxlj What if I don’t meet every requirement?If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;#J-18808-Ljbffr

📌 Operations Director Meetings & Events – Spain & Italy (Madrid)
🏢 American Express Global Business Travel
📍 Madrid