Responsibility

- Lead the delivery team throughout the engagement, often in collaboration with a services partner.

- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.

- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.

- Understand the goals and align the deliverables accordingly.

- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.

- Be the single contact to encourage collaboration and customer agreement on proposed solutions.

- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.

- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.





- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Qualifications

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's
- potential impact on the function or industry.

- 8+ years progressive experience as part of a professional services organization

- Experience in managing the implementation of workflow or business transformation solutions

- Success driving complex issues through analysis and resolution

- Creativity with comfort running projects independently

- Experience working collaboratively ServiceNow certifications in aligned workflow

📌 Sr. Engagement Manager (Madrid)
🏢 W3Global
📍 Madrid