Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Sales Manager onsite in Valencia you will be part of our team of game-changers who are powering the brands of the future.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As an Sales Manager on our team, you will:

Management 30%

Be responsible for all sales leads in our Valencia hub

Manage directly small team of sales agents

Monitor and report team performance (correct call treatment, case treatment...)

Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work

Motivate as a team leader and site leader controlling turnover and retaining potential and motivated team members

Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes

Keep track of each agent’s training and training needs to improve technical and phone communication’s skills





Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview

Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)

Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

Organisation 20%

Organise and optimise shifts

Changing agents’ settings in Symposium.

Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.

Offer support in critical problems (case escalations, emergencies, customer complaints).

Take care of logistic problems (office supplies, general working conditions).

Incident Management 25%

Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.

Maintain l knowledge and expertise associated with applications specific to individual customers.

Ensure contractual SLA is maintained.

Customer Contact 10%

Prepare Service Level Reviews and attend Service Level Review meetings.

Maintain contact with the customer regarding cases, new procedures, applications, tools

Reporting 15%

Collect metrics, analyse these and report to customer / management / quality team.

Provide other reports to management, as needed.

📌 Sales Manager (German Speaking) - Onsite (Valencia)
🏢 Reconocida empresa
📍 Valencia