Remote Care Technical Support Intership - CRM (Madrid)

**PURPOSE OF THE JOB**
Working under general to direct supervision in accordance with Company policies, practices and procedures. Working in a team of Technical Support Specialists (TSSs) who provide remotely the clinical and technical guidance on the use and operation of Abbott CRM products to the medical community and various Abbott departments
**This interniship is office-based and all interactions are performed remotely through standard ways of communication (phone, email, etc).**

- Provide technical support services in the field of Remote Patient Monitoring and CRM devices
- Provide technical information to customers in response to inquiries/report from the field
- Perform product evaluations and testing based on reports from the field Provide back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (remote care and device management), regional training seminars and troubleshooting
- Provide and conduct product training to in-house personnel
- Assist in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives
- Provides technical response to corporate Abbott website inquiries
- As needed, provides technical and clinical assistance to Regulatory Affairs personnel (in-house) in response to regulatory agency requests on Abbott devices
- Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.




- Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
- Does other related duties and responsibilities, on occasion, as assigned.

- Bachelor's degree in medical/electrical/mechanical technology is preferred or working experience in a similar position
- Track record as a technical specialist or customer service specialist in our industry or equivalent
- Successful engagement with customers
- Excellent verbal and written communication skills in English, Portuguese is a plus
- Good experience in use of analytical tools and software
- Ability to work effectively within a team in a fast-paced changing environment

An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

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**Job Description:**




We are looking for someone who can help us improve our services and customer satisfaction by carrying out administrative tasks. You could be part of the team. Do you enjoy working in a dynamic and stimulating environment, with new challenges to solve every day? Do you consider yourself someone who can handle complex situations and work effectively within established deadlines?
If this sounds like you, we'd love to hear from you!

- You will support a variety of administrative tasks that arise on a daily basis at your work centre.
- Data entry and maintenance.
- You will work closely with colleagues at your centre to help achieve the company's goals.
- In short, you are proactive and organised. You know how to make a difference in your area of responsibility.

- Competitive salary.
- Company-provided training.
- A varied role with opportunities for growth and development.
- Permanent position.

- Required qualification: High School Diploma, Intermediate or Advanced Vocational Training Certificate. (A completed or ongoing university degree will be considered an advantage.)
- A proactive attitude and strong organisational skills are essential.
- Strong communication skills, ability to work under pressure, and problem solving skills.
- Intermediate English language skills will be considered an advantage.
- User-level computer skills.
- Previous experience in a similar role will be considered an advantage.
- Availability to work the following schedule: 06:00 to 10:00.

At UPS, equal opportunity, fair treatment, and an inclusive work environment are extremely important. We are committed to a policy of fair treatment in recruitment, selection, training, promotion, and compensation based on merit, experience, and

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