JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Manager

What this job involves:
The Workplace Manager (Operations) is responsible for ensuring that the associated vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements. Whilst supporting and directing the client facing team on site, they will act as a key support to the Workplace Lead.

What your day-to-day will look like:
Working closely and taking direction from the Workplace Lead take ownership and be responsible for delivering operational facilities related client KPIs as identified in the MSA (Master Service Agreement) and/or any other client agreed initiatives.
To assist in the delivery of ‘Leesman’ (customer experience) operational initiatives across the site in close liaison with our service partners.
To regularly liaise with occupiers and be the key support for advice and guidance in connection with the day-to-day physical operation of the building.
Full compliance to Environmental Health and Safety regulations is continuously achieved
Services are managed and delivered consistently across the portfolio of sites
Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
Support the resolution of Soft services FM and Workplace issues at sites under review, escalating when needed
Manage the performance and outcomes of assigned support staff reporting to the position




Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
Drive performance as measured by client’s Key Performance Indicators
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Gap Analyses full sites PPM schedule against site assets or existing schedules.
Oversight and support for Operations – providing real support to all Soft Services operations managed by JLL
Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
Compliance with local Health and Safety regulations
All other tasks/ duties as required.

Sound like you? To apply you need to be:
Ideally 5 years + exposure in Facilities Management role within a large commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Experience of working with quality, environmental and EHS management systems essential
Quality, EHS and environmental related accreditations desirable
Facilities Management industry recognised related qualifications desirable
Educated to degree level or equivalent
Ability to work in collaborative team environment
Vendor/contract management
Decision making / complex problem solving
Excellent verbal & written communication
High level of IT literacy
Strong communication skills
Assertiveness
Practical experience in Soft Services contract delivery
Demonstrate a good working knowledge of soft services
Skills

Command Skills – for coordinating all additional efforts;
Customer Focus – for best Workplace Experience for users;




Negotiating skills – for negotiating with business and suppliers for the best solution;
Priority Setting – Set right priority also in cooperation with your manager;
Problem Solving
Drive for Results
Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.
Competencies

Up to date on the latest developments in the FM industry
Helpful
Empathic
A desire to learn
Strong team player

#LI-JA1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a integral Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Workplace Manager (Madrid)
🏢 JLL
📍 Madrid