Foundever® is currently recruiting a Senior Team Manager to lead operations for a prestigious luxury automotive customer experience project based in Madrid.

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This opportunity is designed for experienced leaders who are passionate about operational excellence, premium customer engagement, and high-performance team management within international environments.

As part of this exclusive project, the selected professional will play a strategic role in delivering exceptional customer experiences aligned with the standards of a globally recognized luxury automotive brand.

Key responsibilities include:

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- Leading and developing a customer experience team within a premium service environment

- Driving operational performance through KPI management and continuous improvement initiatives

- Delivering coaching, performance development, and engagement strategies

- Managing escalations and ensuring service excellence across all customer interactions

- Collaborating closely with stakeholders and client operations teams

Candidate profile:

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- Advanced English level (C1 minimum)





- Advanced Spanish level (C1 minimum)

- Strong experience in team leadership, operations management, or customer experience environments

- Proven background in KPI management, coaching, and performance optimization

- Excellent communication, leadership, and decision-making capabilities

- Experience within luxury, automotive, hospitality, or premium customer environments is highly valued

What Foundever® offers:

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- Competitive salary package up to €29,500 gross/year

- Full-time position (39 hours/week)

- Paid xqbhyrx training program

- International and professional environment

- Career growth opportunities within a integral leader in customer experience solutions

At Foundever®, we partner with some of the world's most recognized brands to deliver customer experiences defined by excellence, innovation, and human connection. xqysrnh

#FoundeverLife #Leadership #CustomerExperience #LuxuryAutomotive #TeamManager #MadridJobs #CX #OperationsManagement

Senior Team Manager – Luxury Automotive Customer Experience | Madrid Coslada, Spain

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📌 Senior Team Manager – Luxury Automotive Customer Experience | Madrid (Coslada)
🏢 Foundever
📍 Coslada