Permanent position | Start date: As soon as possible

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Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team in Barcelona and help us create an exceptional experience for our students, residents, and guests.

As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.

Key Responsibilities:

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- Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.

- Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.

- Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention,



and recommendation.

- Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.

- Monitor guest access, key handling, and general building security, reporting any concerns when necessary.

- Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.

- Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.

- Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Requirements:

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- Positive, proactive, and organised team player with great communication skills.

- Strong attention to detail and a genuine passion for customer service. xqbhyrx

- Previous experience in reception, hospitality, or customer service is a plus.

- Permanent role

- Start date: As soon as possible

- 40 hours per week, with rotating shifts Monday to Sunday

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📌 Recepcionista Permanente (Barcelona)
🏢 Livensa Living
📍 Barcelona