Join Preply as Fraud Prevention Manager to lead the Fraud Operations team within Customer Care, safeguarding the marketplace's financial integrity at general scale. You will shape strategy, governance, and day-to-day operations, coordinating with Product, Payments, and Finance to embed fraud risk into decision-making. You’ll translate frontline observations into actionable requirements that drive the detection roadmap and improve KPIs like chargeback rate and false positives. You’ll develop talent, foster a culture of rigor and accountability, and present insights to senior leadership. This role offers the chance to impact millions of learners and tutors by strengthening trust and shaping howmonthly allowance for lessons on Preply.Comtime off for self-developmentequityhealth insurancerelocation packageLead and develop a team of Fraud Specialists, establishing performance expectations and a high-judgement cultureOwn the Fraud Operations roadmap and align priorities with wider business goalsDesign and formalise investigation standards, workflows, escalation protocols, and documentation frameworksDefine and improve Fraud Ops KPIs (chargeback rate, dispute SLAs, false positives,



exposure)Establish governance with Finance and leadership for risk reviews and threshold calibrationTranslate day-to-day fraud observations into actionable requirements for Product and Data to shape detection roadmapCollaborate with Product, Payments, and Finance as the primary fraud authorityOversee workforce planning to ensure operational resiliencePresent fraud performance and strategic recommendations to senior leadershipDrive continuous process improvement through root-cause analysis and tooling evolution6-8+ years in fraud operations, payments risk, or financial crime with people management experienceProven track record leading fraud or risk operations in marketplace/fintech/e-commerceDeep expertise in fraud investigation, chargeback management, and detection workflowsExperience owning operational KPIs and translating data into decisionsStrong leadership and people managementStrategic thinking and cross-functional collaborationData-driven decision making and effective communicationFraud investigation methodology#J-18808-Ljbffr

📌 Fraud Prevention Manager - Preply (Barcelona)
🏢 Preply
📍 Barcelona