A platform we collaborate with at Joppy is looking to hire a Senior Data Analyst to partner with Operations and Product teams, turning complex business challenges into clear analysis and strategic recommendations that improve customer experience.

- Serve as a strategic partner and advisor to product managers and business leaders, using data to recommend customer experience optimization strategies.
- Partner with product managers, designers, and engineers to design and conduct rigorous experiments that support product development.
- Work with Operations Program leadership to define measurement strategies for program health and operational performance.
- Establish comprehensive metrics, develop clear reporting, and create regular monitoring processes.
- Analyze key customer experience and operational metrics to identify emerging trends and opportunities for deeper research.
- Develop and present concise narratives from analytical findings to senior Operations leaders, highlighting problems and proposed solutions.
- Support the development and maintenance of core reporting abstractions built in dbt, business intelligence reporting, and AI semantic layers.
- At least 4 years of experience working cross-functionally with complex datasets to support organizational decision-making.
- Hands-on experience with A/B testing and experiment design.




- Excellent written and verbal communication skills, with the ability to present analysis and results to business partners clearly, concisely, and meaningfully.
- Ability to independently translate stakeholder questions into clear, actionable analytical problems.
- Experience building data abstractions with tools such as dbt or Airflow.
- Experience with data visualization tools such as Mode, Looker, Periscope, or Tableau.
- Strong proficiency in SQL, including the ability to confidently review code written by other analysts and data scientists.

Nice to have

- Master’s degree in a quantitative field or professional experience applying statistics.
- Ability to code in Python or R.
- Hands-on experience using AI tools for analytics.
- Experience working with customer service datasets, such as Zendesk.
- Experience with workforce forecasting.
- First-year salary range in the greater Barcelona area: €47,124–€60,319.
- Long-term incentive plan with a company performance-based cash payout.
- Benefits are available to full-time employees.
- Cash compensation will depend on experience, qualifications, skills, and abilities demonstrated throughout the interview and hiring process.

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📌 Senior Data Analyst (Barcelona)
🏢 Joppy
📍 Barcelona