About nanimarquina

Since 1987, nanimarquina has been designing rugs that evoke emotion. Our goal is to create unique pieces that combine beauty, design excellence, and a strong commitment to the planet. We are a pioneering family-owned company, internationally recognized for innovation, sustainability, and craftsmanship.

With headquarters in Barcelona and New York, all our rugs are handcrafted in India and Pakistan. We collaborate with internationally renowned designers and continuously explore new textures, materials, and forms. Each rug tells a story — not only of design and craftsmanship, but also of respect for people and the environment.

We are looking for a Customer Service Specialist to join our international team and become a key part of the relationship with our clients in the US market .

Working within a premium design environment, you will be responsible for ensuring an exceptional customer experience — from the moment an order is placed through production, logistics and final delivery.

This is a role for someone who combines commercial sensitivity, operational excellence and a genuine client-oriented mindset .

The Role

- Manage day-to-day relationships with B2B clients in the US , providing a high level of service and attention to detail.
- Coordinate the complete order process, from order entry to delivery.
- Work closely with Sales, Logistics, Production and Finance to ensure smooth and efficient order management.
- Coordinate international logistics between Europe–USA and Asia–USA , including documentation and shipment follow-up.
- Anticipate potential issues and provide proactive, solution-oriented responses to clients.
- Manage claims,



incidents and delivery issues with professionalism and efficiency.
- Maintain accurate customer, product and order information within ERP and CRM systems .
- Contribute to continuously improving processes and the overall customer experience.

Who we are looking for:

- 3+ years of experience in B2B Customer Service , ideally working with the US market .
- Experience in premium design, furniture, interiors, architecture, textiles or a related industry is highly valued.
- Strong command of ERP and CRM systems .
- Proven experience managing international logistics , particularly EU–USA and Asia–USA .
- Excellent communication and organisational skills.
- A highly client-oriented and service-minded approach , with strong attention to detail.
- Proactive, independent and comfortable working in an international environment.
- Fluent English is essential.

What we offer:

- The opportunity to join an international company operating within the premium design and interiors sector .
- A dynamic, creative and multicultural working environment.
- 4 days per week in our Barcelona office + Fridays working from home.
- Offices in Gràcia, Barcelona .
- The opportunity to work with an international network of architects, interior designers, showrooms and design professionals.
- A competitive compensation package.

If you are passionate about design, international business and creating outstanding client experiences , we would love to meet you. Join us and be part of an international design brand where service is as important as the product.

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📌 Customer Service Specialist - US Market (Barcelona)
🏢 Nanimarquina
📍 Barcelona