Organization- Regional Office - EAME

Summary

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Your Role The Director of Franchise EAME acts as the primary liaison between Hyatt Hotels Corporation and franchise owners and third-party management operators. In this highly collaborative role, you will help drive accountability and performance across an assigned portfolio, with a focus on market share, brand health, commercial performance, core metrics, and the successful delivery of Hyatt brand initiatives.

You will build trusted relationships with owners and operators while partnering closely with colleagues across Development, Brand, Commercial Services, Finance, Legal, IT, Food & Beverage, Purchasing, Facilities, and other teams. Through these partnerships, you will help address owner and operator needs, strengthen alignment with Hyatt, and support hotels in operating efficiently and successfully.

Location: This position is based in either Germany, Spain or the UK. The successful candidate must have the legal right to work in the European Union or in the UK.

Your Responsibilities

- Lead performance reviews with owners and operators, creating a clear understanding of Hyatt’s Core Metric performance expectations and driving accountability against them.
- Engage owners and operators in meaningful performance conversations, providing recommendations and guidance to help optimize hotel results.
- Support and enforce Hyatt accountability programs, including the Focused Improvement Policy, Brand Protection Program, Brand Compliant Program,



Quality Assurance audits, and renovation policy.
- Strategically support the delivery of Hyatt brand initiatives, ensuring owners and operators understand expectations, timelines, and implementation requirements.
- Build strong, collaborative relationships with internal stakeholders while developing a deep understanding of Hyatt’s business strategies, processes, and systems.
- Coordinate solutions to owner and management company needs by partnering across Development, Product and Brand Design, Marketing, Purchasing, IT, Finance, Legal, Food & Beverage, Brand Support, Facilities, and other relevant teams.
- Support Commercial Services guidance across Sales, Revenue Management, and Marketing to help grow hotel top-line revenue and increase Hyatt fee potential.
- Monitor market share and brand health across the assigned owner/operator portfolio, identifying and escalating performance concerns as appropriate.
- Represent Hyatt’s franchise performance priorities with owners and operators in a way that builds trust, reinforces accountability, and strengthens long-term alignment with Hyatt and its brands.

Qualifications Your Qualifications & Experience

- Significant professional experience in franchise performance, hotel operations, hospitality, commercial performance, owner relations, brand operations, or an equivalent business or functional role.
- Previous experience as a hotel General Manager is required.
- Experience working directly with hotel owners, operators, or third-party management companies is preferred.
- Experience influencing cross-functional stakeholders and driving accountability against performance expectations is preferred.
- Bachelor’s degree in Hospitality , Business, Real Estate, Finance,



or a related field is preferred.

Skills & Capabilities

- Strong relationship-building, influencing, communication, and stakeholder management skills.
- Ability to navigate a fast-paced and complex corporate environment while managing competing priorities effectively.
- Strong understanding of hotel performance, including market share, commercial performance, brand health, and operational metrics.
- Ability to work effectively with hotel performance dashboards, reporting tools, revenue management outputs, and commercial performance data.
- Ability and willingness to travel as required across the assigned region.

How We Care For Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success.

We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer the following benefits:

- Annual allotment of complimentary stays at Hyatt hotels worldwide
- Attractive colleague, friends & family hotel rates globally
- Adaptable work arrangements to support work–life balance
- Access to a wide range of learning and development opportunities through Hyatt’s myLearning platform
- Tuition reimbursement to support your continued education and long-term career growth

We Welcome You Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

📌 Director of Franchise - EAME (m/w/d) (España)
🏢 Hyatt
📍 España