We’re looking for a Client Partnerships Manager to take ownership of client relationships, sales opportunities, service delivery, and day-to-day technical coordination for a growing technology company providing high-performance infrastructure and hosting solutions to the financial markets .You’ll work directly with clients from the initial sales conversation through deployment, ongoing account management, and technical issue resolution. You’ll act as the key point of contact between clients and internal technical teams, making sure issues are handled quickly and services consistently meet expectations.This is a hands-on, high-ownership role for someone who enjoys working across client management, sales, technology, and operations — and is comfortable taking the lead when something needs to get done.What You’ll DoClient Partnerships & Account ManagementOwn relationships with existing clients and build long-term partnershipsAct as the primary point of contact for client requests, questions, and escalationsUnderstand client requirements and ensure services meet their performance, availability, and business needsIdentify opportunities to expand existing accounts and introduce additional servicesSales & Business DevelopmentManage inbound sales inquiries and new client opportunitiesUnderstand technical requirements and help design appropriate infrastructure solutionsWork with internal teams to develop custom configurations and pricingGuide prospective clients through the sales and onboarding processIdentify new opportunities, partnerships,



and potential marketsTechnical CoordinationLead communication with clients when technical issues ariseCoordinate with engineering and infrastructure teams to troubleshoot and resolve L1/L2 issuesHelp diagnose connectivity, hosting, server, and infrastructure-related problemsEnsure incidents are properly communicated, tracked, and resolvedPrepare incident reports and client-facing updates when requiredEscalate complex technical issues to the appropriate specialists while maintaining ownership of the client experienceOperations & Strategic ProjectsSupport day-to-day operational activities across the businessCoordinate internal meetings and cross-functional initiativesHelp identify and implement improvements to processes, systems, and client experienceTake ownership of strategic projects and drive them from idea to executionWork closely with leadership on new products, services, and operational initiativesHelp build and develop a high-performing cross-functional teamWork closely with engineering, support, sales, and operationsMentor team members and help establish effective processes and workflowsCoordinate priorities across teams to ensure clients receive a high level of serviceProven experience in client management, customer success, account management, or technical account managementExperience working with technology, infrastructure, hosting, data centers, IaaS, cloud,



or related servicesStrong technical understanding and the ability to confidently discuss infrastructure and troubleshoot issues at a high levelExperience working with financial services, trading, fintech, or market infrastructure is a strong plusStrong commercial mindset with experience supporting sales, upselling, or managing client accountsExcellent communication skills and the ability to build trust with both technical and non-technical stakeholdersStrong problem-solving skills and the ability to take ownership of issues from start to finishComfortable working in a fast-paced environment where priorities can change quicklyAbility to work independently, make decisions, and move projects forward without constant directionExperience leading or coordinating cross-functional teamsEntrepreneurial mindset and willingness to wear multiple hatsNice to HaveExperience with hosting, dedicated servers, VPS, colocation, or data center environmentsUnderstanding of low-latency infrastructure and high-availability environmentsExperience supporting clients in FX, trading, investment, or other financial marketsFamiliarity with networking, servers, virtualization, or infrastructure troubleshootingExperience working with SLAs, incident management, and service deliveryExperience building teams, processes, or operations in a growing companyTake ownership of relationships with high-value clients in financial marketsWork at the intersection of technology, infrastructure, sales, and client partnershipsHave a direct impact on how the company grows and operatesWork closely with leadership and influence strategic decisionsJoin a lean, collaborative team where your ideas and initiative matterFlexible remote working environmentPotential for equity and/or performance-based incentives#J-18808-Ljbffr

📌 Client Partnerships Manager (Madrid)
🏢 OnHires
📍 Madrid