Job Description

We are looking for a Reservations Trainee to join the team at SLS Barcelona. Under the guidance of the Reservations Manager, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have.

- Support and execute market-wide strategy and promotion implementation.

- Ensure reservation accuracy (segment, channel, routing, traces, etc.)

- Ensure that the hotel sales strategies are effectively implemented in the systems.

- Ongoing Revenue System health-checks and optimization.

- Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.

- Follow up on any possible fraudulent reservation that may impact the revenue performance.





- Ensures reservation accuracy (segment, channel, routings, traces, etc.).

- Handle no shows and control non-guaranteed reservations.

- Ensure that all distribution channels effectively support the hotel and maintain rate parity.

- Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained.

- Support and execute upselling following the established guidelines.

- Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times.

📌 Reservations Department Internship (Barcelona)
🏢 Sls
📍 Barcelona