The MRO Account Manager would be responsible for supporting sales, account management and improved customer experience for our customers. This cross functional role requires problem-solving skills and the ability to work with internal stakeholders and external customers.

Key Accountability

- Maintain and develop good relationship with existing and new customers.
- Assist customers by contributing information and recommendations to the customer and providing follow through support.
- Identify and act on opportunities to enhance YOY revenue and customer retention/satisfaction.
- Assist at the operational level and ensure its ongoing development, resolve complaints.
- Support in identifying revenue opportunities within his/her scope of responsibilities, realizes cross and up-selling potential.
- Advises customers in finding the right solution and pro-actively sells customer-oriented services.
- Support in developing proposals, quotations and contracts for new and existing customers.




- Handle initial contact from all customers assigned for all issues of daily operational business.
- Responsible for managing commercial process via CRM and ERP system.
- Responsible for on track check management in line with forecasted milestones and contractual obligations.
- Responsible for correct cost booking and in time invoicing.

Qualifications & Working Experience

- Diploma in any field of studies but preferably International Business, Business Admin, etc with more than 3 years experience in MRO environment or customer support role would be an advantage.
- Understanding of the Aviation and Aerospace Industry with focus on Spain and Portugal.

Skills & Knowledge

- Sound knowledge of MRO business process.
- Good and positive mindset in solving problems internally and with customers.
- Fluent in Spanish and English, Portuguese an advantage.
- Self-starter and self-motivated in managing day to day operations.
- Good verbal and written communication skills.

📌 MRO Account Manager (España)
🏢 Geniuses
📍 España