We are looking for an Icelandic‑speaking Customer Support Specialist to join our Booking Services team in Barcelona. If you enjoy helping people, solving problems, and working in an international environment, this role could be a great match.What You’ll DoSupport travellers and accommodation partners worldwide via phone and email.Understand customer needs and provide accurate, solution‑oriented assistance.Handle inquiries related to services, payments, and technical issues.Mediate between guests and suppliers to ensure smooth communication.Follow internal processes and maintain high service standards. What You BringIcelandic C2 and English C1.Strong communication skills, written and spoken.Comfortable using Office 365, CRM tools, and digital platforms.Problem‑solving mindset and a positive,



customer‑focused attitude.Ability to adapt to changing priorities and work towards goals.Experience in customer service or contact centers is a plus.Interest in travel or accommodation platforms.Nice‑to‑Have SkillsProcess improvement mindsetTeam collaborationEmotional intelligenceOpen‑mindedness and critical thinkingSolution‑oriented approachProactive, innovative attitude What We OfferFull‑time contract: 38.5 hours/week, Monday to SundayRotating schedule between 09:00 and 20:00Two days off per weekTemporary contract with potential to become permanent27 days of annual leaveFlexible benefits after probation (transport, childcare)Multicultural, international work environmentModern offices near Glòries (Westfield)3 weeks of initial training + ongoing coachingReal opportunities for career growthDiversity, Equity & InclusionTP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

📌 Icelandic Speaking Customer Support Specialist - Booking (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona