As a General Services Customer Facing Excellence Platform Manager, you will provide services to the different countries for all the CFE (Customer Facing Experience) related activities. This role will be responsible for the day-to-day execution of data uploads and analysis, ensuring data quality, and collaborating with internal teams and Business Partners to deliver impactful analytical solutions. You will be a key player for the support of the different teams in the day-to-day activities ensuring operational excellence and data integrity across global commercial analytics activities.
This role is part of Human Pharma Services (HPS), which is our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model, we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT (Customer Facing Teams) Hub will focus on services related to Customer Facing Experience.

Tasks and responsibilities

Execute day-to-day data analysis and operational tasks
Ensure data quality in all activities and processes
Lead analytical tasks and contribute to the completion of team objectives
Manipulate and transform data using Excel and SQL
Perform data loading and integration across various systems and platforms
Apply data quality assurance principles and practices
Collaborate with cross-functional teams and Business Partners to ensure proper execution of tasks
Manage multiple tasks and deadlines, demonstrating strong organizational and time management skills

Requirements

Bachelor's degree in Engineering, Informatics or a Data related field. Master's degree preferre
Knowledge and proven experience of 3-5 years in Salesforce based platforms including set-up, management and maintenance.



Experience with Salesforce based systems is preferred, however other technologies / systems will be valued.
3-5 years of proven experience and strong understanding in data operations, data management, or related analytical roles. Familiarity with commercial analytics, healthcare environment and sales operations is a plus
Ability to identify improvement opportunities in data workflows and team processes, with a focus on innovation and continuous optimization
Excellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities a dynamic environment
Communication and interpersonal skills, with the ability to collaborate across global teams and build effective working relationships
Analytical mindset, with the ability to lead workstreams and contribute to data-driven decision-making
Proficiency in Excel and SQL for data manipulation and transformation
Familiarity with data quality assurance principles
Detail-oriented with a strong commitment to data accuracy
Ability to collaborate effectively with cross-functional teams and stakeholders
Strong organizational and time management abilities
Fluency in English is required; additional languages are a plus
Proficiency level in office suite specially in Excel and PowerPoint.
Proficiency level in Salesforce based tools. Experience with other CRM technologies will be valued
Data visualization software (PowerBI, Tableau, …) is a plus

#IamBoehringerIngelheim because…

We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:

Flexible working conditions
Life and accident insurance
Health insurance at a competitive price
Investment in your learning and development
Gym membership discounts

If you have read this far, what are you waiting for to apply? We want to know more about you!

📌 Global Services Customer Facing Excellence Platform Manager (San Cugat del Vallés)
🏢 Boehringer Ingelheim Group
📍 San Cugat del Vallés