Key Responsibilities:

- Provide high-quality customer support to Danish-speaking clients, handling inquiries via phone, email, and chat.
- Assist customers with various banking-related queries, including account information, transactions, and online banking support.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Ensure compliance with bank policies, security procedures, and data protection regulations.
- Maintain accurate records of customer interactions and solutions provided.
- Escalate complex issues to specialized departments as needed.

Requirements:

- Language Skills: Fluent Danish speaker with B2 proficiency in English.
- Experience: Previous experience in customer support is a plus, but not required.
- Skills:
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a hybrid work environment.
- Good problem-solving abilities and attention to detail.
- Familiarity with basic banking processes and online banking tools is advantageous.

Benefits :

- Competitive salary + benefits package (health insurance, retirement plan, etc.).
- Opportunities for professional growth and development within the bank.

📌 Danish Speaking Junior Technical Customer Support in Malaga (España)
🏢 Cross Border Talents
📍 España