Fast hiring — process completed in under 2 weeks

About the role

We are looking for a German-speaking Customer Advisor to join our international banking operations team in Madrid. You will be the first point of contact for German-speaking clients, delivering outstanding service across phone, email, and chat channels.

What you will do

- Handle inbound queries from German-speaking customers regarding accounts, payments, and financial products
- Resolve issues efficiently while ensuring full regulatory compliance
- Document interactions accurately in CRM systems
- Collaborate with internal teams to escalate complex cases
- Contribute to continuous improvement of the customer experience

What we are looking for

- German at C1/C2 level — written and spoken (mandatory)




- Spanish at B2 level or above (mandatory)
- Previous experience in customer service, banking, or finance preferred
- Strong communication skills and a client-first mindset
- EU work authorisation

What we offer

Versátil shiftsRotating schedules to fit your lifestyle.

Career growthClear promotion paths within the company.

Training Paid

onboarding & ongoing development

Central location

Modern offices in Madrid city centre

International team

Multicultural & collaborative environment

Competitive salary+ Plus performance-based bonuse

📌 German Customer Advisor Banking Sector (España)
🏢 Cross Border Talents
📍 España