? We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work , with more than 35,000 employees worldwide and a presence in over 35 countries . We are leaders in digital technology services, delivering large-scale technology solutions to some of the world's most renowned organizations.

? What we look for?

We are looking for a Senior Delivery Manager to join our Global Accounts division in Spain , supporting strategic international clients operating in complex, multi-service, and distributed delivery environments.

This role is ideal for a hands-on delivery leader with strong operational discipline, financial acumen, and the ability to manage large-scale accounts while ensuring operational excellence, financial performance, client satisfaction, and business growth.

⚙ Key Responsibilities:

- Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.
- Ensure commitments, service levels, milestones, and client expectations are consistently achieved.
- Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.
- Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.
- Coordinate revenue recognition, billing milestones, purchase orders, timesheets, and invoicing readiness.
- Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.
- Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.
- Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs, and change requests.
- Act as the primary operational delivery contact for client stakeholders.
- Drive process compliance, reporting accuracy,



and data quality across delivery and corporate systems.
- Identify operational improvements that enhance predictability, efficiency, quality, and profitability.
- Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement, and Delivery teams.
- Proactively identify client needs and business opportunities, supporting unsolicited proposals and value-added initiatives.
- Advocate for the use of AI and automation to improve delivery operations, forecasting, reporting, and decision-making.

? Mandatory Requirements:

- Minimum 5 years of experience in IT Services Delivery, Account Operations, Programme Management, Service Management, or similar client-facing delivery roles.
- Proven experience managing the operational performance of complex accounts, portfolios, projects, or managed services.
- Strong background in financial forecasting, budgeting, revenue management, cost control, margin management, and variance analysis.
- Experience coordinating billing processes, revenue recognition, invoicing readiness, purchase orders, and timesheet compliance.
- Solid understanding of delivery governance, resource planning, risk management, escalation management, and change control.
- Experience working with Statements of Work, contracts, service levels, and commercial commitments.
- Experience leading international, distributed, and cross-functional teams.
- Strong analytical skills with the ability to transform operational and financial data into actionable decisions.
- Excellent stakeholder management and client-facing communication skills.
- Advanced knowledge of Microsoft Excel and PowerPoint .




- Professional proficiency in English .
- Availability for occasional travel within Europe, the United States, and India.

? Nice to Have:

- Experience within Financial Services or other highly regulated industries.
- Bachelor's degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines.
- Certifications such as ITIL, PMP, PRINCE2, Scrum , or equivalent.
- Experience managing account P&Ls; and portfolio reporting.
- Experience in service transition programs or multi-vendor delivery environments.
- Proven track record of improving reporting, controls, forecasting, and operational processes through automation and standardization.
- Additional European languages.

? What can we offer?

- ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
- ❤️ Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
- ? Retribución Versátil Program: (Meals, Kindergarten, Transport, Online English Lessons, Health Care Plan…)
- ? Free access to several training platforms.
- ? Professional stability and career plans.
- ? UST also compensates referrals, allowing you to benefit when you recommend professionals.
- ? The option to choose between 12 or 14 salary payments per year.
- ? Real Work-Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
- ? UST Club Platform discounts and gym access discounts.

? If you would like to know more, do not hesitate to apply and we’ll get in touch to provide further details. UST is waiting for you! At UST , we are committed to equal opportunities throughout our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. We have a special commitment to Disability & Inclusion and welcome applications from candidates with a disability certificate.

📌 Senior Delivery Manager (Madrid)
🏢 UST España u0026 Latam
📍 Madrid